Shipping & Policies
Regular shipping is free for all jewelry. Every order is shipped via USPS and can take 2-5 business days once shipped to arrive domestically and 14 days internationally. Please double check your shipping address when placing an order online. We are not responsible for unreceived shipments if the customer listed the wrong address.
International orders use flat rates determined by weight. The customer is liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by Marisa Cawthorne LLC. If you are unsure of the charges, please contact your local customs office to find out more information.
returns & repairs
We hope you are completely satisfied with your purchase. However, should there be an issue, please refer to our return and exchange policies below, and email firstname.lastname@example.org to initiate the return/exchange request process.
All unworn and unaltered items may be returned within 15 days of the original purchase date. If you choose to return an item, you will be responsible for shipping costs.
Please allow up to up to 3-4 business days for your return to be processed and payment refunded once we receive your package.
*International orders cannot be returned or exchanged.
All ReturnS are subject to the following:
You will be expected to pay for shipping upon return unless the item arrived damaged or a mistake was made on our end. We do not refund shipping costs. Please ship all items through USPS. We are not responsible for lost packages, and we cannot issue an exchange or store credit if your package is lost or damaged. We are not responsible for missing packages.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please include original packaging, completed return form and send to the address on the form.
If your item becomes damaged during reasonable wear, please contact us. We would be happy to work with you to repair the jewelry at only the cost of supplies, so you can continue to enjoy your handmade piece for years to come.